LESSON 1 – Planning and Preparation

• Assessing Learner and Organization Needs
• Modifying Content
• Managing Points of Confusion and Resistance
• Preparing Yourself Instructionally
• Setting Up the Environment
• Ensuring Safety and Comfort
• Welcoming Learners into the Environment
• Managing Problems

LESSON 2 – Exploring Delivery Methods and Media

• Examining Characteristics of Adult Learners
• Examining Delivery Methods
• Using Activities to Assess Comprehension
• Discussing Instructional Media

LESSON 3 – Credibility and Communications

• Discussing Classroom Etiquette
• Demonstrating Content Expertise
• Maintaining Professional Conduct
• Using Verbal Communication Skills
• Using Non-verbal Communication Skills
• Using Presentation Skills

LESSON 4 – Group Facilitation

• Establishing a Lerner Centered Environment
• Maintaining a Lerner Centered Environment
• Examining Question Types
• Using Questioning Techniques
• Meeting Learner Needs
• Providing Additional Encouragement
• Motivating and Reinforcing Learners

LESSON 5 – Evaluating a Training Event

• Assessing Performance
• Monitoring Progress and Promoting Continued Learning
• Evaluating Training Effectiveness
• Understanding Methods of Evaluation
• Performing an Overall Evaluation