Most business people today have too much to read. How can you ensure that your e-mail, letter, or memo is the one that gets read and acted on first? Spend a day learning and practicing techniques for creating clear, concise business communications that get your reader’s attention and response.

What You Will Learn:

• Discover the best practices in business writing today.
• Explain why good writing is critical to business and career success.
• Use a four-phase process to write clear, concise, correct, and effective business communications.
• Use practical strategies for improving readability.
• Apply professional writers’ tips for more effective proofreading.
• Apply e-mail specific recommendations for improving electronic communications.
• Buffer “bad news” in e-mails and letters to customers.

Participants:

Any business person who writes to customers, suppliers, colleagues, or company decision-makers.

Fees:

Members: $275
Non-Members: $370

CEUs: 0.65 (6.5 hours)