In this program, participants develop their ability to recognize and solve problems using a proven approach. The program teaches participants how to use several widely-accepted problem solving tools such as cause and effect diagrams, flowcharting, run charts, and force field analysis. Participants can take the subsequent course, Process Analysis: An Introduction to Statistical Techniques, to improve their problem solving abilities.

What You Will Learn:

• Describe the steps of the problem solving model.
• Describe and use various techniques for collecting data/information.
• Conduct a root cause analysis that arrives at a corrective action plan.

Participants:

Anyone who would like to learn how to use a proven problem-solving method or who wants to improve problem-solving competencies.

Fees:

Members: $275
Non-Members: $370

CEUs: 0.7 (7 hours)